frequently asked questions
Of course you have questions
Because it's not every day that someone offers to hand you the keys to thousands of cars around the world.
Top FAQs | Applying | Group Memberships | Reserving Zipcars | Using Zipcars | Away from Home | Policies | Driving Rates, Billing and Fees | Insurance and Vehicle Damage
Top FAQs
How do I join?What's included in my membership?
Who is eligible to become a Zipcar member?
Is mileage included?
Who pays for fuel?
Who pays the London congestion charge?
What's the insurance coverage?
What types of cars do you have?
Can I drive on the same day that I join?
How do I reserve a car after I get my Zipcard?
Applying
How long does it take to become a member?Do you have to apply online?
So is it true that I only need to be 19+ to join Zipcar?
How does the 30-day trial period work?
Can I join if I have a driver's license from another country?
Can Flexcar members still join Zipcar?
Group Memberships
Do you offer corporate rates or membership?Do you offer household or family memberships?
Reserving Zipcars
Will a car be available when I want one?How far in advance can I book a car?
For how long can I reserve a Zipcar?
Can I make a one-way trip in a Zipcar?
Using Zipcars
Where are the cars located?How do I get into a Zipcar?
How do I get the keys?
Do Zipcars have automatic or manual transmissions?
Does the car come with baby seats?
Are there roof racks on the cars?
Away from Home
Can I use Zipcars in other Zipcar cities?If I reserve a Zipcar in the UK, can I drive it abroad?
Policies
What happens if I return a car late?What happens if I get a parking ticket or other violation?
Can someone who is not a member drive a Zipcar?
Can someone who is a member drive a Zipcar during another member's reservation?
How are the cars cleaned?
Can I smoke in the car?
Can I take my pet in the car?
Driving Rates, Billing and Fees
What are the rates for the cars?How do I pay for Zipcar?
How are charges billed?
What other fees are involved?
Insurance and Vehicle Damage
What's the deal with insurance?What is a damage fee?
Will my credit card cover my damage fee?
Will my personal car insurance cover my damage fee?
Can a Zipcar membership help me get discounts on personal auto insurance?