frequently asked questions
Of course you have questions
Because it's not every day that someone offers to hand you the keys to thousands of cars around the world.
Top FAQs | Applying | Group Memberships | Reserving Zipcars | Using Zipcars | Away from Home | Policies | Driving Rates, Billing and Fees | Insurance and Vehicle Damage | Higher Risk
Top FAQs
How do I join?What's included in my membership?
Who is eligible to become a Zipcar member?
Is mileage included?
Who pays for fuel?
Who pays the London congestion charge?
What's the insurance coverage?
What types of cars do you have?
Can I drive on the same day that I join?
How do I reserve a car after I get my Zipcard?
Can I make a one-way trip in a Zipcar?
Applying
How long does it take to become a member?Do you have to apply online?
How old do I have to be to join Zipcar?
How does the 30-day trial period work?
Can I join if I have a driver's licence from another country?
Group Memberships
Do you offer corporate rates or membership?Do you offer household or family memberships?
Streetcar Members
I'm a Streetcar member. How to I activate my new Zipcard?I never received a Zipcard. How can I get one?
Reserving Zipcars
Will a car be available when I want one?How far in advance can I book a car?
For how long can I reserve a car?
Can I use my mobile phone to make a reservation?
Using Zipcars
Where are the cars located?How do I get into a Zipcar?
How do I get the keys?
Do Zipcars have automatic or manual transmissions?
Do you have roadside assistance?
Does the car come with baby seats?
Are there roof racks on the cars?
Away from Home
Can I use Zipcars in other Zipcar cities?If I reserve a Zipcar in the UK, can I drive it abroad?
Policies
What happens if I return a car late?What happens if I get a parking ticket or other violation?
Can someone who is not a member drive a Zipcar?
Can someone who is a member drive a Zipcar during another member's reservation?
How are the Zipcars cleaned?
Can I smoke in the car?
Can I take my pet in the car?
Driving Rates, Billing and Fees
What are the rates for the cars?How do I pay for Zipcar?
What other fees are involved?
Insurance and Vehicle Damage
What's the deal with insurance?What is a damage fee?
Will my credit card cover my damage fee?
Will my personal car insurance cover my damage fee?
Can a Zipcar membership help me get discounts on personal auto insurance?
Higher Risk
Who is in the higher risk category?What's different for higher risk members?